Integrated Report 2020-2021

Glossary

2021 FINANCIAL CALENDAR

11 Feb

2020 annual results

07 May

Q1 2021 results

12 May

GENERAL MEETING

5 Aug.

Q2 and H1 2021 results

10 Nov.

Q3 2021 results

METHODOLOGY

This fifth Integrated Report presents the Crédit Agricole S.A. strategy to provide a vision of our financial and non-financial commitments and performance to all of our stakeholders.

It was composed according to the guiding principles of the International Integrated Reporting Council (IIRC) and is based on a continuous improvement approach.

It covers the Crédit Agricole S.A. scope, which is to say Crédit Agricole S.A. (UES) and its subsidiaries, but also mentions, where useful, information on the Group’s policies and action plans to inform our stakeholders about the highly integrated dimension of our operations and to present social, environmental and societal impacts of the entire Crédit Agricole Group.

The preparation of the Integrated Report is led by the Financial Communication department of Crédit Agricole S.A.

This report is the result of a collective effort that involved the CSR, Finance, Human Resources, Development, Customer and Human, Strategy, Tax, Compliance, Risk, procurement and Communication departments, the Corporate Secretary’s Office, Economic Studies and Public Affairs departments of Crédit Agricole S.A., its subsidiaries and the FNCA.

The Board of Directors is involved in the implementation of this integrated strategy, including through the work of the Strategy and CSR Committee. On the recommendation of the Committee, the Board of Directors delivered a favourable opinion on this Report at its meeting on 13 April 2021.

NEW THIS YEAR

This year, we wanted to highlight Crédit Agricole’s determination to support the economy in the face of the crisis.

A part of this Report is dedicated to the actions led by the Group to support its stakeholders in the health crisis.

ACKNOWLEDGEMENTS

Many thanks to all Crédit Agricole Group teams who helped design and produce this document, as well as to the members of the Steering Committee.

PUBLISHED BY

Crédit Agricole Investor Relations/Individual Shareholders

Publication Director: Clotilde L’Angevin

Editor-in-Chief: Julie Spyker

Design and realisation: LONSDALE