Integrated Report 2020-2021

Working together

3. Creating added value

Working together

We establish permanent dialogue at all levels with our stakeholders. We are attentive to their expectations and provide them with creative solutions for the short, medium and long terms.

EMPLOYEES

and employee representative bodies

SYSTEMS
  • Measuring employee engagement (Engagement and Recommendation Index – ERI)
  • Social dialogue at local, national and international levels (Consultation Committee, Group Committee, European Works Council)
CHALLENGES AND EXPECTATIONS IDENTIFIED
  • Empowering work organisation
  • Strengthened training and support
  • Amplified diversity policy
  • Quality social dialogue
  • Compensation and benefits
OUR ANSWERS
  • Teleworking Agreement/Charter in the entities
  • 1,525,353 hours of training completed
  • 18 gender diversity networks within Crédit Agricole S.A. and its subsidiaries, of which 8 in France and 10 abroad, accounting for 2,600 members, of which close to 20% are men
  • Capital increases reserved for employees
  • Dedicated support for people with disabilities
  • Raising employee awareness with the organisation of the Diversity month

Main SDGs* concerned

PARTNERS

Suppliers and partner companies

SYSTEMS
  • Signing of commercial, technical and distribution partnerships
  • Creation of joint ventures
  • Promotion of the responsible purchasing policy
  • Co-construction with our suppliers
  • Local purchasing
CHALLENGES AND EXPECTATIONS IDENTIFIED
  • Sustainable and balanced relationships
  • Financial equity (payment terms)
  • Steering of supplier relations and development of mediation
  • Inclusive purchasing
OUR ANSWERS
  • Establishment of commercial or capital partnerships
  • Charter of responsible purchasing integrated in calls for tenders
  • Supplier Relationship and Responsible Purchasing Label
  • “Responsible purchasing” e-learning training
  • Integration of CSR performance of suppliers
  • Monitoring of payment times
  • Annual Supplier Survey
  • 4th remote meeting with suppliers

Main SDGs* concerned

SHAREHOLDERS AND INVESTORS

Investors, analysts, individual shareholders, rating agencies...

SYSTEMS
  • Meetings between General Management and investors and analysts
  • Exchanges with rating agencies
  • Dialogue with individual shareholders (Shareholder Club, Liaison Committee, shareholder meetings, monthly newsletters)
  • Annual General Meeting
CHALLENGES AND EXPECTATIONS IDENTIFIED
  • Transparency, reliability and clarity of information
  • Sustainable margins
  • Responsible governance
  • Prudent risk management
OUR ANSWERS
  • Road shows and conferences on equity and debt instruments
  • Road shows on Governance and ESG
  • Publication of results, Universal Registration Document, Integrated Report, Shareholder’s Guide
  • Toll-free number for individual shareholders
  • Shareholders’ meetings
  • Balanced distribution policy

Main SDGs* concerned