Integrated Report 2020-2021

Our strategy: be the global relationship bank for all

2. Meeting the challenges of tomorrow

Our strategy: be the global relationship bank for all

CUSTOMER

EXCELLENCE IN CUSTOMER RELATIONS

Be the favourite bank of individuals, entrepreneurs and corporates.

HUMAN

EMPOWERED TEAMS FOR CUSTOMERS

Increase individual responsibility in customer relationships in a strengthened trust-building framework.

SOCIETAL

ENGAGEMENT SOCIÉTAL

Continue our mutualist and societal commitment and be the European leader in responsible investment.