Integrated Report 2020-2021

The Group demonstrated the strength of its model during the Covid-19 crisis

€100m

Group’s stake in the French fund dedicated to the aviation industry

Michel Ganzinf

Deputy General Manager 
Development, Client and Human

We were able to rapidly mobilise our forces with agility to meet the needs of our customers, in order to support them financially during the crisis, of course, but especially to provide them with personalized support with concrete payment solutions and digital tools to adapt their activities, in the context of a human relationship based on trust. »

... OUR EMPLOYEES...

  • A strong social and responsible doctrine:
    • no half-time redundancies;
    • all employees remaining on the pay-roll, regardless of their category.
  • Close social dialogue: 11 information/consultation processes.
  • A new work organisation deployed in less than two weeks.
  • Close support for employees: deployment of a health and protection scheme dedicated to psychological support, an online platform for employees’ children, wellness offer, etc.
  • Recruitment of 18,000 new employees maintained (permanent, fixed-term and work study contracts) for Crédit Agricole Group in France.

18,000

recruitments maintained (permanent, fixed-term and work study contracts) for Crédit Agricole Group

Bénédicte Chrétien

Group Head of Human Resources 
Crédit Agricole S.A.

During the year, our employees demonstrated a great adaptability to maintain business and serve our customers. Our points of reference have changed; empowerment to serve the community and trust are decisive drivers in this unprecedented context, which reinforces the ambitions outlined in our Human-centric project. »

… AND SOCIETY

  • Creation of a €20 million fund to protect the elderly (“Tous unis pour nos aînés”) with the Crédit Agricole Solidarité et Développement Foundation (to finance basic necessities for caregivers, digital tablettes for the elderly in nursing homes, etc.) 50% of the variable compensation of corporate officers paid into this fund.
  • More than €70 million in donations via solidarity funds, including €2 million by Crédit Agricole in Italy to the Red Cross and to hospitals, and €8m by Crédit du Maroc as participation in the national Covid-19 solidarity fund.
  • Donations of masks, equipment…
  • Support to suppliers: payment on receipt of invoices from SME, VSB and sheltered sector suppliers, suspension through contract amendments and current orders instead of cancellation and potential resumption date.
  • Support to the Grameen Foundation in developing countries.
  • First issue of social bonds by Crédit Agricole S.A. for €1 billion.
  • Creation of the first international equity fund CPR Invest Social Impact by Amundi focused on reducing social inequality.
  • Launch of the first mutual fund invested in social bonds by Amundi.

800,000

beneficiaries of aid from the elderly protection fund