Integrated Report 2020-2021

Key points

1. Rolling out our model

Key points

The mutual and cooperative model dates right back to the creation of Crédit Agricole Group, and now continues 130 years later as the driving force behind its daily functioning, from the assemblies of the Local Banks across our entire territory right up to the top management bodies of Crédit Agricole S.A.
Each year, 29,000 directors of the Local and Regional Banks place their expertise and common sense at the service of the Group, mutual shareholders who express themselves through their vote in the General Meetings, and 142,000 employees who strive to turn these goals into concrete actions in favour of customers and society

No. 1

bankinsurer in Europe

Ranking according to L’Argus de l’assurance 2020 based on 2019 results

Xavier Musca

Deputy Chief Executive Officer

The health crisis highlighted the magnitude of our role: support our customers, even in difficult times, form partnerships in France and in Europe, mobilise our forces and our resources at the service of society.»

Building upon 130 years of history, in 2019 Crédit Agricole Group decided for the first time to put words on a day-to-day reality, previously unexpressed: our Raison d’Être, is to be useful.

The first condition to fulfil is solidity and stability, which are at the top of our responsibilities. The Group has major advantages in this regard, which have proven their effectiveness, and which it continuously develops in order to take into account a changing environment.

  • Its Governance, which reflects the cooperative and mutual identity of the Group and ensures a collegial, fair and responsible decision-making process;
  • Its control systems and the women and men who dedicate their energy each day to the analysis and management of the risks linked to our activities to ensure that all actions are compliant with law, naturally, but also with the highest standards of ethics and prudence;
  • Its financial strength, the heritage of decades of “good sense” and balanced management that are behind the achievement of unprecedented levels of capital, guaranteeing the Group resilience and the capacity to support its customers in difficult times, as demonstrated during this health crisis.

These solid bases will be essential and valuable for pursuing our action and amplifying the deployment of our Raison d’Être.