Integrated Report 2020-2021

Native Compliance shared by all

1. Rolling out our model

Native Compliance shared by all

Due to its cross-functional nature, Compliance is supported by everyone in the Group. Its role has become reinforced in the management of regulatory risks, but Compliance is also a factor of differentiation in customer relationships compared to our competitors. The Smart Compliance strategy is a new way to address Compliance: a smoother process, closer to the field, simpler and more innovative!

The Smart Compliance project is organised around two areas:

  • the first is defensive, based on adherence to regulations and protection of the Group’s image;
  • the second is aggressive and targets operational efficiency and loyalty to customers.

In 2020, the strategy will be implemented through various projects, notably to:

  • smooth customer relations;
  • deploy Compliance as close as possible to our business lines;
  • increase efficiency and productivity;
  • develop the innovation ecosystem.

Our goal: to improve the efficiency and simplicity of Compliance actions through innovation, and give meaning to our actions by working every day in the interest of our customers and society.

100%

of Group employees have received ethics awareness training

100%

of Group entities have deployed the alert system

4 PILLARS

  • REGULATION
  • IMAGES
  • QUALITY/PERFORMANCE
  • LOYALTY

SMART COMPLIANCE

FINALISATION OF THE OFAC PROGRAMME

Integration of 94% of the requirementsof the US regulator.

CUSTOMER PROTECTION

Acceleration in actions to detect, support and monitor customers who are in a fragile FInancial situation:transparency of banking fees, duty to advise, personalised prevention plans.

KNOW YOUR CUSTOMER PROGRAMME

New tools and processes identification of clients at the time of onboarding and throughout the business relationship..

FIGHT AGAINST MONEY LAUNDERING AND FINANCING OF TERRORISM

Migration underway of all entities to the Group screening platform.

FIGHT AGAINST CORRUPTION AND PREVENTION OF FRAUD

50% time savings in the processing of some alerts.

3 LEVERS

ORGANISATION, GOVERNANCE AND COMMUNICATION

Set-up of a pragmatic supervision model for the Compliance business line in order to obtain a total view and prioritise the major risk zones and ensure the application of standards within the entities

PEOPLE AND TRAINING

96% of Group employees trained in Compliance requirements

INNOVATION, TECHNOLOGY AND DATA
  • Two financial security processes (know your customer and fraud) based on artificial intelligence
  • Creation of a Group Compliance corpus of innovations: collection of successful experiences to share good practices at the Group level
  • “Native” Compliance integrated upstream of Group projects to meet the Compliance requirements (customer journey, onboarding, housing, savings, etc.).