Integrated Report 2020-2021

The Group demonstrated the strength of its model during the Covid-19 crisis

The Group demonstrated the strength of its model during the Covid-19 crisis

We have mobilised our efforts more than ever to serve our customers, our employees and society, in France and worldwide.

€31bn*in State-guaranteed loans

* Amounts requested in State-guaranteed loans (Regional Banks, LCL and CACIB as at 31 December 2020); acceptance rate above 97%.

€4.2bn in moratoriums

€239m 

extra-contractual mutualist gesture for small business policy holders insured against operating losses

ALONGSIDE OUR CUSTOMERS

  • 142,000 employees mobilised to ensure business continuity during the lockdowns across all our business lines:
    • in France, 90% of our advisors were reachable during lockdown, with exceptional in-branch delegations;
    • digitisation of processes (electronic signature for State-guaranteed loans for businesses, automated processing of lease finance moratorium applications).
  • More than 178,000 applications for State-guaranteed loans granted by the Regional Banks, LCL and CACIB to small business and corporate customers.
  • More than 552,000 loan moratoriums in France.
  • Mutual insurance support outside policies of €239 million for small business policy holders insured against operating losses.
  • Envelope of €100m to finance the digitisation of the activity of SMEs, up to €50,000 per company.
  • Actions in favour of the most vulnerable customers: Availability of our bank websites to give our customers visibility, assistance to shop-owners insetting up a Click & Collect, service, equipping businesses with remote payment means during the lockdown.
  • Support for many large groups and sovereign issuers in their fund-raising on the bond markets and market solution offers (fixed income and forex).