CUSTOMER PROJECT
 |  |  |  |
Net Promoter Score(1) Regional Banks | 2022 | 3rd | 1st |
|---|---|---|---|
| LCL | 2022 | 5th | |
Digital uses (mobile applications) by customers Crédit Agricole | 2018 vs 2022 | + 4 pp | + 20 pp d usage rate |
| LCL | 2018 vs 2022 | + 5 pp | |
Villages by CA France and Italy FNCA | 2022 | 33 | 46 villages |
Net individual customers acquisition RB, LCL, BforBank, CA Italia | 2018-2022 | +277 000 | > 1m |
Market share in home loans in France Regional Banks | 2022 | 25.1% | 26% |
Property and casualty insurance equipment rate CR | 2018-2022 | +1.5 pp | +5 pp |
(1) Ranking among retail banks in France.
HUMAN-CENTRIC PROJECT
| | | |
Best company to work for in the financial services sector(2) France | 2022 | 3rd | 1st |
|---|---|---|---|
| Europe | 2022 | 3rd | Top 5 |
Percentage of women in the top decision-making bodies in Group entities Crédit Agricole S.A. | 24% | 30% | |
Increase in the participation rate of the Engagement and Recommendation Index | +7 pp | Positve change | |
Share of leaders trained in the new leadership model | 42% | 100% | |
Share of “international handover” in succession plans | 12.90% | 20% |
(2) Source Le Figaro September 2019
SOCIETAL PROJECT
| | | |
Finance 1 out of 3 renewable energy projects CAL&F & Unifergie | 2022 | 1 of 4 | 1 of 3 |
|---|---|---|---|
Double the green finance portfolio in France CACIB | 2022 | €7.1bn | €13bn |
Notional amount of specific environmental initiatives Amundi | 2022 | €12.3bn | €20bn |
Group liquidity portfolio invested in socially responsible financial products Crédit Agricole Group | 2022 | €5.6bn | €6bn |