Our Human-centric Project is, de facto, our main lever for us to achieve all of our ambitions. It focuses on empowered teams to provide customers with ongoing access to a trained, independent point of contact with the authority 
Our ambition: to become the preferred employer in the Top 5 in Europe in financial services.

 HOW? 

By the power of the collective.
By women and men who are committed and proud to work for Crédit Agricole.
By a coherent social pact.

AMBITION 1

EMPOWERING TEAMS WITH A DEEP MANAGEMENT TRANSFORMATION 

• Managers who provide a framework of trust and help their teams move forward through the decision-making authority that they take on
• Autonomous women and men who foster a new bond of trust between themselves and the customers.

AMBITION 2

TRANSFORMING THE ORGANISATION FOR MAXIMUM RESPONSIVENESS 

• An organisation that strengthens individual responsibility
• Delegation of decision-making authority to reduce bureaucracy

AMBITION 3

STRENGTHENING THE SOCIAL PACT TO CREATE A FRAMEWORK OF TRUST THAT DRIVES INITIATIVES 

• An amplified social pact for greater trust among all stakeholders in the Group
• Diversity that mirrors our diverse customer base and encourages working as a team and seizing the initiative
  
  

OUR 2022 TARGET NUMBERS

Preferred employer in the top 5 in Europe in financial services

100% of our executives trained in our new leadership model

Engagement and Recommendation Index (ERI):  increase in the participation rate

OUR ACHIEVEMENTS

A NEW MANAGEMENT MODEL

A managerial transformation for more autonomy and engagement:

• Executives who embody the managerial transformation
• Entrepreneurial managers who disseminate the new codes of conduct
• Employees who are involved  in their careers and who are trained in digital, behavioural and cross-functional skills

Action

Crédit Agricole S.A., corporate entity, has built, in partnership with IFCAM, the managerial program “Responsibility, Trust, Initiative” for all Crédit Agricole S.A. managers. It aims to transform leadership and management to move toward more individual and collective responsibility, trust and initiative

A STRENGTHENED FRAMEWORK OF TRUST

It results in:

• Social dialogue built on transparency and partnership
• Strong commitments in terms of social and gender diversity and integration

Action

Crédit Agricole S.A. and UNI Global Union negotiated an International Framework Agreement at the end of July 2019 with the aim of providing the same social foundation for all Group employees.

The agreement includes the establishment of a 16-week paid maternity leave for all employees of the Group.

AN ORGANISATIONAL TRANSFORMATION 

Providing our customers with direct access to an empowered relationship manager is achieved internally through greater crossfunctionality and collective agility while at the same time adapting to the digital disruption that is changing the way we work. This simplified organisational structure results in:

• a flatter reporting structure
• greater responsibility and greater cross-functionality
• faster decision-making
• new workspaces and more and more teleworking

Action

CA Consumer Finance’s continuous “In the customer’s shoes” improvement approach: the entire management circle of the Human Development Direction (HD) went to meet with its internal customers through visits to listen to them and gather feedback.