Our Human-centric Project is, de facto, our main lever for us to achieve all of our ambitions. It focuses on empowered teams to provide customers with ongoing access to a trained, independent point of contact with the authority
Our ambition: to become the preferred employer in the Top 5 in Europe in financial services.
By the power of the collective.
By women and men who are committed and proud to work for Crédit Agricole.
By a coherent social pact.
Even when the system seems to work properly, we can miss our target. With discernment, initiative and responsibility, we can avoid this. It is what is specifically human that makes the difference.
Extract from the 2019 ERI survey
A managerial transformation for more autonomy and engagement:
Crédit Agricole S.A., corporate entity, has built, in partnership with IFCAM, the managerial program “Responsibility, Trust, Initiative” for all Crédit Agricole S.A. managers. It aims to transform leadership and management to move toward more individual and collective responsibility, trust and initiative
It results in:
Crédit Agricole S.A. and UNI Global Union negotiated an International Framework Agreement at the end of July 2019 with the aim of providing the same social foundation for all Group employees.
The agreement includes the establishment of a 16-week paid maternity leave for all employees of the Group.
Providing our customers with direct access to an empowered relationship manager is achieved internally through greater crossfunctionality and collective agility while at the same time adapting to the digital disruption that is changing the way we work. This simplified organisational structure results in:
CA Consumer Finance’s continuous “In the customer’s shoes” improvement approach: the entire management circle of the Human Development Direction (HD) went to meet with its internal customers through visits to listen to them and gather feedback.
Carrying out the fourth campaign on the Engagement and Recommendation Index (ERI):
This year, the scope included the 20 Crédit Agricole S.A. entities in France and abroad, as well as 25 entities in the Regional Banks scope, i.e. more than 100,000 employees in 47 countries.
The areas that have shown improvement over the past four years are:
The organisation of work, the tools and the means available to employees are areas for improvement for which action plans are being implemented.