To be a player in a sustainable society

Chapter 1 : Our value creation

To be a player in a sustainable society

TO BE A PLAYER IN A SUSTAINABLE SOCIETY


OUR RESOURCES 

 OUR DNA

A mutualist and cooperative group at the service of everyone.

OUR TALENTS

142,000 employees of Crédit Agricole Group

OUR GOVERNANCE

A solid majority shareholder ensuring a long-term commitment.

OUR GEOGRAPHIC FOOTPRINT 

In France:

  • 39 Regional Banks, LCL and BforBank
  • 8,400 Retail banking branches

Abroad:

  • 47 countries
  • 52% of Crédit Agricole S.A. employees
OUR TECHNOLOGICAL CAPITAL

A single centre of IT expertise  serving all of the Group’s business lines.

OUR CAPITAL 

Shareholder’s Equity Group Share:

  • Group: €115.0bn
  • Crédit Agricole S.A.: €62.9bn 
OUR MULTI- PARTNERSHIP MODEL

An organic growth model reinforced by external expertise and distribution partnerships in France and abroad.

OUR BUSINESSES

  • SUPPORTING AND ADVISING OUR CUSTOMERS DURING THEIR LIFE MOMENTS
  • PROVIDING FINANCING, SAVINGS AND INSURANCE SOLUTIONS
  • CRAFTING INVESTMENT SOLUTIONS
  • PROPOSING COMPLEMENTARY FINANCIAL SERVICES
    Payment services, real estate, etc.
OUR FOUNDATION THE REGIONAL BANKS
SOLID COMMITMENTS
  • Utility  at the service of everyone
  • A sound  and diverse range of expertise
  • Protecting  our customers’ interests and assets
  • Human responsibility at the heart of our model
  • Supporting  the economy and social cohesion
  • Supporting the transition to other sources of energy
OUR 3 STRATEGIC PILLARS
  • Excellence in customer relations
  • Empowered teams
  • Commitment to society

OUR VALUE CREATION

“Working every day in the interest of our customers and society” is our Raison d’Être.
CUSTOMERS
  • #1 provider of financing to the French economy (€650bn loans outstanding in retail banking)
  • #1 European asset manager (€1,653bn assets under management)
  • #1 insurer in France
SHAREHOLDERS AND INVESTORS
  • Crédit Agricole Group revenues: €33.8bn(1)
  • Crédit Agricole S.A.market capitalisation: €37.2bn
  • Crédit Agricole S.A.net income: €4.6bn(2)
  • Payout to shareholders: €2.0bn(3)
COLLABORATEURS(4)
  • ERI survey: 77% participation rate
  • 11,101 internal mobilities worldwide
  • 6,181 hired on permanent contracts
OUR MULTI-PARTNERSHIP MODEL
  • Group purchases: €7.5bn(5)
  • Group taxes and social security expenses: €7.1bn(6)
FOR CIVIL SOCIETY AND THE ENVIROMENT 
  • World’s leading bookrunner for green bond issues (7)
  • Green financing portfolio: €7.1bn
  • Social and solidarity-based impact funds: €256m
  • Over 147,000 subscriptions to bottom-of-the-range offers (mainly Eko and LCL Essentiel)

2019 data.

(1) Underlying revenues. 

(2) Underlying net income Group share. 

(3) Distribution planned for the 2019 reporting period-end, cancelled by the Board of Directors on 1 April 2020, following the recommendation of the ECB.

(4) Crédit Agricole S.A. scope. 

(5) External expenses. 

(6) Excl. the impact of Emporiki. 

(7) Source: Bloomberg.