OUR EXCHANGES WITH STAKEHOLDERS


Through regular dialogue and at all levels with stakeholders, Crédit Agricole listens to their expectations to provide value-creating responses.

PARTNERS

Suppliers, partner companies

  • Signing of commercial, technical and distribution partnerships
  • Creation of  joint ventures
  • Responsible purchasing policy
  • Co-construction with our suppliers
  • Local purchasing

PUBLIC AUTHORITIES & REGULATORS

Government, international and national bodies, regions

  • Relations with supervisory and regulatory banking and financial authorities
  • Participation in the industry consultations

CIVIL SOCIETY & THE GENERAL PUBLIC

NGOs, media, etc

  • Regular dialogue with NGOs, notably on climate strategy
  • Completion of a bi-annual CSR barometer
  • Participation in trade shows
  • Press and Media Relations

CUSTOMERS

Farmers, individuals, SMEs and small businesses, entrepreneurs, corporates, associations, local authorities, etc.

  • Strengthening processes to listen to customers, monitoring customer satisfaction through the Net Promoter Score (NPS)
  • Consideration of expectations (barometers, marketing studies, co-construction workshops)
  • Development of an innovation ecosystem (Villages by CA, Data Lab, La Fabrique by CA, partnership with CEA and Breega Capital, innovation management companies)

EMPLOYEES

Employee representative bodies

  • Measuring employee engagement (ERI – Engagement and Recommendation Index)
  • Social dialogue at local, national and international levels (Consultation Committee, Group Committee, European Works Council)

SHAREHOLDERS & INVESTORS

Investors, analysts, individual shareholders, rating agencies, etc.

  • Investor and analyst meetings (roadshows and conferences, Governance and ESG roadshows) 
  • Exchanges with rating agencies
  • Dialogue with individual shareholders (Shareholder Club, Liaison Committee, shareholder meetings, monthly newsletters)
  • Annual General Meeting