PARTNERS

Suppliers, partner companies

• Signing of commercial, technical and distribution partnerships
• Creation of  joint ventures
• Responsible purchasing policy
• Co-construction with our suppliers
• Local purchasing

PUBLIC AUTHORITIES & REGULATORS

Government, international and national bodies, regions

• Relations with supervisory and regulatory banking and financial authorities
• Participation in the industry consultations

CIVIL SOCIETY & THE GENERAL PUBLIC

NGOs, media, etc

• Regular dialogue with NGOs, notably on climate strategy
• Completion of a bi-annual CSR barometer
• Participation in trade shows
• Press and Media Relations

CUSTOMERS

Farmers, individuals, SMEs and small businesses, entrepreneurs, corporates, associations, local authorities, etc.

• Strengthening processes to listen to customers, monitoring customer satisfaction through the Net Promoter Score (NPS)
• Consideration of expectations (barometers, marketing studies, co-construction workshops)
• Development of an innovation ecosystem (Villages by CA, Data Lab, La Fabrique by CA, partnership with CEA and Breega Capital, innovation management companies)

EMPLOYEES

Employee representative bodies

• Measuring employee engagement (ERI – Engagement and Recommendation Index)
• Social dialogue at local, national and international levels (Consultation Committee, Group Committee, European Works Council)

SHAREHOLDERS & INVESTORS

Investors, analysts, individual shareholders, rating agencies, etc.

• Investor and analyst meetings (roadshows and conferences, Governance and ESG roadshows) 
• Exchanges with rating agencies
• Dialogue with individual shareholders (Shareholder Club, Liaison Committee, shareholder meetings, monthly newsletters)
• Annual General Meeting